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Data Protection


The Belvedere processes personal data strictly according to the statutory requirements set by the General Data Protection Regulation (GDPR). In the following section you will learn what information is collected when visiting our website and how it is used.

Data Processing

When purchasing tickets and other products online on our website, your personal information (name, address, phone number, email address) will be collected and, provided you place the order, stored. This information is captured for the purpose of handling purchase orders and order processing and is stored until the expiration of statutory storage obligations, but it will not be disclosed to any third party unless necessary for contract processing. Your information will be forwarded to our payment service provider (mPAY24 GmbH, Grüngasse 16, 1050 Vienna), delivery agents, or carriers for the purpose of handling the shipment of the items purchased.


You have the opportunity to register directly on our website for our newsletter. During this process, we capture your email address, your name, title, the desired newsletter language, and newsletter preferences.
Upon subscribing to the newsletter, all further information will be sent to you directly. You may of course retract your consent at any time by either using the unsubscribe link in every newsletter or by sending an email to crm@belvedere.at.
The handling of the newsletter delivery is executed in collaboration with Emarsys eMarketing Systems AG, Märzstrasse 1, 1150 Vienna.

Data Security

Our website uses an SSL (Secure Socket Layer) certificate to ensure encrypted transfer of your personal data.

Web Analysis Cookies
This website uses Google Analytics, a web analysis service offered by Google Inc. (‘Google’). Google Analytics uses cookies – text files placed on your computer – to help the website analyse how users are utilizing the site. The information generated by the cookie tracking your use of the website is generally transmitted to and stored by Google on servers in the United States. The Belvedere website uses IP anonymization. Google therefore, in accordance with the European Economic Area agreement, will truncate IP addresses within member states of the European Union or other signatory states before transmission to the USA. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and subsequently shortened there. On behalf of the website operator, Google will analyse this information to evaluate your use of the website, to compile reports on website activity, and to provide the website operator with other services relating to website usage and internet usage. The IP address transmitted by your browser in the context of Google Analytics is not merged with other Google data. You may refuse the use of cookies by selecting the appropriate settings on your browser; however, please note that if you do this you may not be able to use the full functionality of the website. You can also prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your anonymized IP address) and from processing this data by downloading and installing the browser plug-in available under the following link: (http://tools.google.com/dlpage/gaoptout?hlde).

You can also prevent the collection of data by Google Analytics on this website by clicking on the link below. This will install an opt-out cookie, that will prevent collection of your data when visiting this website in future: Deactivate Google Analytics

Google Analytics uses the following cookies: _ga (lifetime 2 years), _gat (lifetime 10 minutes), _gid (lifetime 24 hours).
By using this website, you agree to the reading, processing, and transmission and storage of information by cookies. By using this website, you agree to the processing of data collected about you by web analysis services in the aforementioned manner and for the aforementioned purposes. Enable or disable cookies: Most browsers automatically accept cookies. Cookies can be managed and deleted in browser settings. In the event that, due to a certain setting, cookies cannot be stored, not all functions of the website may be used in full.

Social Media – Plug-ins

This website uses social media plug-ins, such as facebook.com, twitter.com, instagram.com, plus.google.com, and youtube.com. You may recognize them by each provider’s corresponding logo.
As soon as you visit a page on which such a logo appears, a connection to the provider’s respective server is established informing the provider as to the specific page you are visiting. The website operator has no influence on what data is transmitted to the respective provider. This data transfer takes place independently from actively clicking the plug-in.
In the case that you are simultaneously logged into Facebook, Twitter, Instagram, or YouTube, the plug-in can generate a material connection with your account. As soon as you leave a comment on the website or submit a “like” to this plug-in, it transfers the information to the provider and associates it with your account. You may prevent this by unsubscribing your account from the provider before using the plug-ins.
For social media plug-ins, each respective provider’s data protection directives apply.

Your Rights

Regarding the processing of your data, you have the right to: information, correction, deletion, restriction, data transferability, revocation, and objection. If you wish to exercise any of these rights you may contact us at any time at datenschutz@belvedere.at or by mail at:

Österreichische Galerie Belvedere
Wissenschaftliche Anstalt öffentlichen Rechts
Prinz Eugen-Straße 27
1030 Vienna